Privacy policy

Welcome to RJ MART — Riyadh-ul-Jannah. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect it.

1. Information We Collect

Depending on how you interact with RJ MART, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Delivery details
  • Order and purchase history
  • Products added to your cart or wishlist
  • Payment-related information necessary to process your order
  • Customer service messages and inquiries
  • Account information, if you create an account
  • Device, browser, IP address, and website usage information
  • Information you voluntarily provide through forms, subscriptions, reviews, or other interactions

We do not intentionally collect information that is unnecessary for providing our services.

2. How We Collect Your Information

We may collect information when you:

  • Visit or browse our website
  • Create an account
  • Place an order
  • Add products to your cart or wishlist
  • Contact our customer service team
  • Subscribe to promotional communications
  • Submit a form, review, or inquiry
  • Interact with our website through cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange delivery within the UAE
  • Process payments and transactions
  • Send order confirmations and delivery updates
  • Provide customer support
  • Respond to your questions and requests
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Protect our website and customers against fraud, misuse, and security threats
  • Send promotional communications where you have chosen to receive them
  • Comply with applicable legal, accounting, and regulatory requirements

4. Payments

Payments made through RJ MART may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider. RJ MART does not need to store your complete payment-card details when those details are processed securely by a third-party payment provider.

Payment providers may have their own privacy policies and terms governing how they handle your information.

5. Cookies and Similar Technologies

RJ MART and our service providers may use cookies and similar technologies to help:

  • Keep items in your shopping cart
  • Remember preferences
  • Maintain website functionality
  • Understand website usage
  • Improve website performance
  • Provide relevant features and, where applicable, marketing or analytics services

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing Your Personal Information

We may share necessary information with trusted service providers who help us operate RJ MART, including:

  • Payment processors
  • Shipping and delivery partners
  • Website and ecommerce service providers
  • Hosting and technical service providers
  • Analytics or marketing service providers, where applicable
  • Customer support providers

We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, security, or property of RJ MART, our customers, or others.

RJ MART does not sell your personal information.

7. Shopify and Service Providers

RJ MART operates its online store using Shopify. Shopify and other service providers may process information as necessary to provide ecommerce, hosting, payment, security, analytics, and other website-related services.

These providers may have their own privacy policies and terms.

8. Shipping and Delivery

RJ MART currently provides delivery within the United Arab Emirates (UAE).

To complete your order, we may provide necessary delivery information—such as your name, phone number, and delivery address—to the relevant shipping or logistics provider.

9. Information Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud or misuse
  • Meeting legal, accounting, or regulatory obligations

When information is no longer reasonably required, it may be securely deleted or otherwise handled in accordance with applicable requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is used

To protect your privacy and security, we may need to verify your identity before completing certain requests.

12. Children's Privacy

RJ MART does not knowingly collect personal information directly from children where such collection is not permitted by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

RJ MART is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about products, offers, promotions, and updates from RJ MART.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Please note that we may still send important transactional communications, such as order confirmations, delivery updates, or customer-service messages.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

When we make changes, we will update the Last Updated date shown at the top of this policy.

16. Contact RJ MART

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

RJ MART — Riyadh-ul-Jannah
Email: riyadhuljannahmart@gmail.com
Location: United Arab Emirates 🇦🇪

Shop Smart. Live Better.
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